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One answer.
Eleven minutes from asking for the bill to holding it.
1 / 7
Acknowledged within 2 minutes
Time to be greeted
Time to first course
Time to receive the bill
Total bill
Felt worth
Server
Recommend
Time to first drink
Manager visited the table
Harbour & Vine
Borough · Thursday 14 May 2026
Acknowledged within 2 minutes
Time to be greeted
Time to first drink
Time to first course
Manager visited the table
Time to receive the bill
Total bill
Felt worth
Server
Recommend
Time to receive the bill
Priya was excellent when she was there, but she had eleven tables. Nobody checked back on the starters and the empty plates sat for eight minutes.
A manager was visible at the pass at 19:40 and again at 20:25 but did not come onto the floor either time.
Cooked well but arrived lukewarm; the plate had clearly waited at the pass. The brown butter had split by the time it reached us.
Host stand empty. A runner clocked us after four minutes and went to find someone; the host arrived apologetic and warm.
Photo timestamps
- Order photo
- 19:41
- Starter photo
- 20:08
Pace of the meal
Entered as 72. The order photo is stamped 19:41 and the starter photo 20:08: 27 minutes.
Report
Harbour & Vine — Borough · Thursday 14 May 2026
71%
Arrival
4 min to be greeted
75%
Service
no manager in 2h 10m
50%
Food & drink
main arrived lukewarm
75%
Venue
room clean, music loud
83%
The bill
£118.60 · felt worth £105
86%
In brief
A good kitchen let down by an unmanaged floor.
Fix first: a manager on the floor from 19:30 to 20:30. Every miss tonight was a floor miss.
Drafted by AI. Checked and edited by the auditor.
| Site | Overall | n | Last visit | |||||
|---|---|---|---|---|---|---|---|---|
1 S Soho London | 86 | 100 | 79 | 84 | 100 | 88 | 7 | 10 May |
2 R Richmond London | 85 | 95 | 80 | 83 | 80 | 93 | 5 | 7 Apr |
3 B Borough London | 80 | 88 | 66 | 81 | 94 | 88 | 7 | 14 May |
4 NH Notting Hill London | 79 | 80 | 75 | 74 | 100 | 87 | 5 | 23 Apr |
5 M Marylebone London | 77 | 86 | 65 | 81 | 83 | 84 | 6 | 12 May |
6 KC King's Cross London | 76 | 94 | 64 | 72 | 100 | 82 | 6 | 25 May |
7 I Islington London | 76 | 74 | 67 | 74 | 100 | 91 | 6 | 23 May |
8 C Clapham London | 68 | 87 | 57 | 55 | 80 | 86 | 5 | 14 Apr |
9 S Shoreditch London | 61 | 67 | 51 | 43 | 100 | 85 | 6 | 12 May |
10 B Battersea London | 58 | 65 | 44 | 53 | 67 | 81 | 6 | 5 May |
11 G Greenwich London | 85 | 100 | 77 | 78 | 100 | 92 | 2 | 9 Mar |
12 CW Canary Wharf London | — | — | — | — | — | — | 0 | — |
Harbour & Vine · all reviews | 75 | 84 | 65 | 71 | 91 | 86 |
Clients
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